Join the Team





This is Jacob (we like to call him JCB). JCB used to work 4 different jobs; bike shop, bartender, barista/catering and a MTB skills coach. JCB is also a full time university student, so balancing study and bouncing between various jobs took some hard work. Now, JCB is part of the MTB Direct customer service team, working from the comfort of his home study!
He works with an amazing team of other mountain bike experts who all work remotely, and are spread across the country. He doesn’t have to waste time commuting between uni and his various jobs, and he gets to talk about bikes all day. Working weekends gives JCB more bang for his buck because he gets paid penalty rates, and he gets the trails to himself during the week.

But there’s one thing JCB doesn’t have….. He doesn’t have enough people in his team!

We need more MTB experts to join our growing customer service and content team. We have a mix of full-time and permanent part-time positions available.

All positions require you to -

  • Have great bike knowledge (industry experience is definitely preferred, but not essential if you can show us you know your stuff!)
  • Demonstrate exceptional written communication skills
  • Know your way around a computer fast
  • Be comfortable and able to work on your own
  • Have an uncompromising desire to help people out!
  • Be available to work consistently on weekends

Because we’re an online business, you can live and work anywhere you’ve got a stable internet connection.

To give you an idea of what these roles involve, if you’d been with us during the last month you would have:

  • Written a blog post showcasing the Pedaling Innovations Catalyst pedal
  • Written product descriptions about a bunch of new products, ranging from the new TLD Stage helmet to the new Box components derailleurs
  • Emailed Mark with answers to his compatibility questions, and provided him with links to the correct bottom bracket and cranks he’d need to suit his new frame; and
  • Chatted to Carly via online chat to help her find the best pedal-friendly knee pads for trail riding and Enduro racing.


Sound like you?

To apply: Please email your resume as a PDF to by Friday 19th October with the subject line: “I’m [NAME] and I want to join your customer service team!”