Join the team

WANT TO JOIN OUR CUSTOMER SERVICE TEAM?

Meet Rob. Rob used to pull long hours at a local bike shop in a busy capital city. Now he manages our customer service team from his home right near the trails in Mt Beauty, Victoria. He works with an amazing team of mountain bike experts who all work remotely, and are spread across the country. He doesn’t have to commute and he talks about bikes all day. 

But there’s one thing Rob doesn’t have….. He doesn’t have enough people in his team! 

We need more MTB experts to join our growing customer service and content team. We have a mix of full-time and permanent part-time positions available. 

All positions require you to - 

  • Have great bike knowledge (industry experience is preferred, but not essential if you can show us you know your stuff!)
  • Demonstrate exceptional written communication skills
  • Know your way around a computer fast
  • Be comfortable and able to work on your own 
  • Be totally on board with our team values
  • Have an uncompromising desire to help people out!

Because we’re an online business, you can live and work anywhere you’ve got a stable internet connection. 

To give you an idea of what these roles involve, if you’d been with us during the last month you would have:

  • Been available to customers on live chat to answer technical (bike related) and process (e.g. checkout, returns, shipping) related queries
  • Answered emails that come in to our helpdesk
  • Written at least one blog post, such as one explaining the different styles of clipless pedals on the market 
  • Written descriptions for a range of new products as they were uploaded onto the site

Sound like you? 

To apply: Please email your resume as a PDF to jen@mountainbikesdirect.com.au with the subject line: “I’m [NAME] and I want to join your customer service team!”, and a brief email telling us why you're the person we need on our team! 

Applications close 10pm Wednesday 2 May 2018.