Shipping


Q: When will my order be shipped?

 

Q: Do you ship on public holidays?

 

Q: Is everything on your site in stock?

 

Q: How much does shipping cost?

 

Q: What does 'Authority to Leave" mean?

 

Q: Can you ship Express?

 

Q: How long will it take to get my order?

 

Q: Can I come and collect my order from your store?

 

Q: Do you ship internationally?

 

 


 

Q: When will my order be shipped?

 

Orders placed before 11am (Melbourne time - AEST/AEDT) on a business day are shipped from our Melbourne warehouse same-day. If you order over the weekend, or after 11am, then it will be shipped the next business day.

 


 

Q: Do you ship on public holidays?

 

No, as our shipping providers do not work on public holidays. This means we do not ship parcels on National or VIC public holidays (an updated list available here)

Dates where we are not open and not dispatching include:

  • Friday 30 September 2016
  • Tuesday 1 November 2016
  • Monday 26th December 2016 (Boxing Day)
  • Tuesday 27th December 2016 (Additional Christmas Period Day)
  • ** Wednesday 28th December 2016 (Australia Post Holiday - No shipping this day)
  • Monday 2 January 2017 (New Year's Holiday)
  • Thursday 26 January 2017 (Australia Day)
  • Monday 13 March 2017 (Labour Day)
  • Friday 14 April 2017 (Good Friday)

 

Q: Is everything on your site in stock?

 

Any item that you can add to cart is actually in stock. We only list items for sale that are actually available, so your order wil definitely be shipped on time.

 


 

Q: How much does shipping cost?

 

Orders over $99: 

All orders over $99 ship free across Australia (excludes some bulky items - a quote will be shown at checkout for these). If you choose the Free "Road Freight" method, we will select a suitable shipping service (e.g. Australia Post, courier).

For a small fee, you can nominate your preferred delivery provider and we will definitely send it using that method.

 

Orders under $99:

Cost to ship these orders depends on your location and what items you have selected - you can get a quote for an individual item on each page, or at the cart for your whole order. You can choose from a range of delivery providers. 

 

 


 

Q: What does "Authority to Leave" mean?

Authority to leave means that your package will not require a signature upon delivery. This is great for people which are often at work when the postman/courier arrives, as they don't need to be home for delivery. Please note, if you select "Authority to Leave" Mountain Bikes Direct will not be held responsible for any parcels which are lost/stolen/mauled by your canine. We do not recommend selecting if you live in a gated complex, or unit block. CHOOSE AT YOUR OWN RISK!

 


 

Q: Can you ship Express?

 

Sure! We offer Express deliveries across Australia using Australia Post eParcel Express. Prices are based on the items you are ordering, and your destination, so to get a quote simply add all your desired items to your cart and proceed to the checkout. Enter your state and postcode to get an exact shipping cost. If no Express quotes are shown, this could be because you are trying to purchase a bulky item which we can't ship express, but if you're unsure please contact us.

Shipping Express eParcel means that we will ship your order out same-day (or next day, if after our shipping cut off). Your parcel should be received next-day as long as you are in the National Next-Day Network

While unfortunately Australia Post does not guarantee next day delivery for any parcels sent on a business account like ours, we appreciate that it's frustrating to order Express and not have it delivered on time. So if you are in the next day network, and your parcel does not arrive (or show an attempted delivery on the tracking) by close of business the next business day after your order is dispatched, we will issue a store credit to the value of any additional amount paid for Express Shipping (the gap between what you paid for Express and what would have been charged for Regular post on that order).

 


 

Q: How long will it take to get my order?

 

Delivery times depend on where you live and the shipping method you select. To see an estimate on how long a package will take to arrive, please go to the website for the relevant freight provider (see below) and enter Derrimut, 3030 as the origin postcode.

Australia Post

If after the estimated time it has not arrived, or you are concerned about it's progress, we suggest that you contact the freight provider first. They are best placed to track your parcel down and get it to you as soon as possible. However if you don't have any luck with them, then you can contact us and we'll try and get it sorted out.

 


 

Q: Can I come and collect my order from your store?

 

Unfortunately no, we are not able to offer a collection service at our Melbourne warehouse.

 

 


 

Q: Do you ship internationally?

 

We ship to a large range of countries around the world! To see if your country is currently serviced, please add an item to your cart and go to the checkout and select your country.

Please note that we cannot ship certain items internationally:

  • Certain brands e.g. Avid, Bell, Enve, Fizik, Fox, Lezyne, Rockshox, SRAM, Truvativ, Sahmurai.
  • Aerosols
  • Flammable liquids
  • Items including batteries (e.g. lights, cameras, computers).

International freight charges are displayed at the checkout.

Please note that you may be required to pay import taxes and duties on your order, depending on the laws and regulations in your country, so you'll need to enquire of your own Customs authorities about this. Also note that we are legally required to accurately describe the value and contents of the parcels we send internationally, so we cannot and will not falsify the details on these forms (e.g. claim a lower value or marking the item as a gift). So please don't ask us to do this!